FAQs

We believe that when you order our products, you will encounter all kinds of problems. We have more frequently asked questions and answers here. If you can’t answer them, you can contact us directly

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Frequently Asked Question

What is your minimum order quantity (MOQ)?

Standard MOQ: 500 units

Do you offer free samples?

Yes, we offer free samples. For the first cooperation, you only need to pay the fee in advance. After we place the order for the goods, we will deduct the cost generated by the samples from the order.

What payment methods are accepted?

⚡️ T/T (30% deposit)
⚡️ PayPal (for samples/small orders)

How do you ensure product durability?

Rigorous quality control:
• 5,000+ bend cycle testing
• Pull-force tests (200N+)
• Salt spray corrosion resistance*

Can I customize cable specs & packaging?

Full OEM/ODM support:
- Lengths (0.1m-5m)
- Connectors/colors
- Logo printing & retail packaging

What’s your production timeline?

📅 15-20 days (standard)
📅 7 days (rush service + fee)

Do you provide quality warranties?

Our company has its own quality assurance system. To ensure our cooperation, if there is any damage to the goods after receiving them, you can report it to our company and we will make corresponding decisions  

Is dropshipping/global shipping available?

• API integration for e-commerce
• FOB/CIF/DDP terms
• Door-to-door delivery

Are your cables compatible with [iPhone 15/Samsung S24]?

✅ Full compatibility:
• iPhone 15 (USB-C PD 3.1)
• Samsung S24 (PPS 45W)
• USB-IF certified connectors
→ Include interactive compatibility checker tool.

Can you handle large-volume surges?

✅ 500K+ units/month capacity
• Dedicated production lines
• 30% buffer raw materials.

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